The rooms here are spacious, affordable, and come with private toilets, as well as central heating, a work desk, and a TV.

Accommodating staff, huge and neat room with a private bathroom, fridge, soft beds. With an electric kettle and refrigerators

We stayed in the twin room equipped with fridge, buffet breakfast plus private bathroom. Very nice staff, provided useful info. The location was great with a castle and an art gallery close to the hotel...

The double room was equipped with comfortable beds, a multi-channel TV, a seating area, and a writing table. the breakfast offered a great selection of baked buns and eggs. - the staff were friendly and dedicated, always available to assist with any questions.

Absolutely perfect location, 15 minutes' walk to a traditional shrine. What a very very helpful and excellent staff! Spacious room, very comfy bed and fairly clean bathroom.

Very rude staff!

Location: the hotel was very close to Matsumoto Timepiece Museum as well as convenient store. Had nice dainties at Cafe Yamaga, located very close to the property.

Excellent location, just a short walk away from a castle and museum. Also, close to a train station 🚆. Food options were great with delicious meals available.

The staff at the hotel were really friendly and helpful. They went above and beyond to provide us with useful information and suggestions during our stay. the hotel also provided cute and thoughtful souvenirs for free, like a folding fan and a handkerchief. the facilities were clean and well-maintained, which is something I always appreciate in a hotel.

One major drawback of the hotel was the lack of on-site parking. It was frustrating trying to find a parking lot nearby and the map provided by the hotel didn't have clear directions.

The staff was extremely friendly throughout my stay, and the room was immaculately clean with a well-equipped bathroom.

The staff at the hotel were incredibly friendly and welcoming, and even gave us a small gift upon arrival. the room, although small, had everything we needed, including a private bathroom and all necessary amenities. the location of the hotel couldn't have been better. It was a short walk from the main attractions, such as the castle and the city center, making it convenient for exploring the city.

This discrepancy was disappointing and should be addressed by the hotel. Another small issue was that during breakfast, the scrambled egg dish was empty and no more was available, which was a letdown in terms of service.

The hotel was perfectly clean and fantastic with free Wi-Fi. the staff was fantastic friendly, always on hand when needed. - the location was excellent and amazing, for example, Matsumoto Castle was within a close distance from the property.

The staff were very nice and helpful, offering assistance when needed. the location was convenient, with popular tourist attractions nearby. the breakfast provided good value for the price, offering a variety of dishes and even bacon and sausage.

Convenient location within walking distance to popular attractions, including the castle and main street. Friendly and knowledgeable staff provided helpful maps and recommendations. Comfortable beds for a good night's sleep. Enjoyable hot breakfast option available. Spacious room suitable for families.

my recent stay in matsumoto exceeded expectations. southern cross inn made valentine's day special with thoughtful gestures and generous souvenirs. the kind and helpful staff, clean facilities, and delicious breakfast made our stay unforgettable. highly recommend!

Air conditioning only provides warm air.

Wonderful Staff: The staff at this hotel are like superheroes, always there to save the day. I remember when I arrived with a huge appetite, and the on-site restaurant appeared before me like a shining beacon of hope, offering a simple Western breakfast with fresh eggs and bread. The taste was heavenly, like the breakfast of champions!

Room odor: The smell in the room was a bit off-putting.